They're all designed to give businesses the information they need on a website's performance and user experience (UX), often using a traffic light-style, red/yellow/green color scheme. These dashboards range in customizability, level of detail, and graphical ingenuity-from simple lists and grid layouts to interactive maps, complex flowcharts, and mix-and-match tile dashboards. Such components include browser monitoring, mobile monitoring, a combination of real user monitoring (RUM) and synthetic performance monitoring business-relevant reporting and analytics, and real-time alerting capabilities.Īll 10 website monitoring services reviewed offer browser and app monitoring through a combination of different web-based dashboards. Getting the Fundamentals RightĮach website monitoring service reviewed has its strong points in terms of the features and functionality it offers but, to work for a modern business, there are a couple of core components each service must have in one form or another. The best services-such as our three Editors' Choices-are the ones that don't make executives work too hard to find the information they need. These website monitoring services are useful not only for the IT staff managing website and apps within a business but for the tech-savvy executives (and not-so-tech-savvy executives) monitoring a website to gain specific business intelligence (BI). Plus, some are best suited for large enterprises (such as AppDynamics and New Relic Browser, our two Editors' Choice for enterprises) while others are best suited for for small to midsize businesses (SMBs) (such as SmartBear AlertSite Pro, our Editors' Choice for SMBs). There's truth in all of those descriptions, but each of the website monitoring services reviewed for this roundup does the job differently. They all use the same string of buzzwords ("single pane of glass," "comprehensive visibility," an outside-in view," "an inside-out view," or "a top-to-bottom view," and so on) when monitoring your website's performance. Some solely watch others combine their monitoring capabilities with some immediate management tools with which IT can perform quick fixes and other tasks. Think of them as Sauron's all-seeing eye, but devoted entirely to your web servers and directly related infrastructute. That job falls on website and app monitoring services. In today's web and mobile-first environment-in which an organization's success or failure often hinges on its consumer-facing apps and how they're consumed and perceived-in-depth management knowledge is of paramount importance. With these machines carrying these kinds of critical payloads, it behooves IT to make sure they know exactly what's going on with every web server in their domain-all the time and down to the last detail. Data collection, marketing campaigns, media outlet, storefronts, and applications that span the gamut of business functions, all are common residents of your average web server. Web servers run far more than websites these days. Even more importantly than monitoring traffic to the front end of your site, these critical management applications can help you allocate resources and scale your web server capacity to save money while performing more efficiently. Together, these determine how your online presence stands up to everything from e-commerce surges to large-scale web outages. Today's website monitoring tools run as managed services, and provide intuitive new interfaces that give anyone a graphical, command center view of their website's critical metrics, including site traffic, load balancing and latency metrics, website health, and numerous other factors. Fortunately, the cloud has changed all that. How to Choose the Right Website Monitoring What Is Website Monitoring?Ĭomprehensive website monitoring used to be about complex management packages that required servers of their own running on premises.
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